Damage Protection
& return policy.
Damage Protection Policy
Every order is protected against damage in transit. If your product arrives damaged, we'll send a one-time replacement. All damage claims must include photo evidence and are subject to review. One replacement per customer per order.
How Returns Work
- 1
Document the Damage
Take clear photos of the damaged product and packaging as soon as it arrives. This evidence is required for all damage claims.
- 2
Contact Us
Email support@aminocove.co with your order number and photos of the damage. We'll respond within 24 hours.
- 3
Get Your Replacement
Once we verify the damage, we'll ship a one-time replacement at no cost to you. All claims are subject to review.
Eligible for Return
- Products damaged during shipping (with photo evidence)
- Defective products that don't meet purity standards
- Incorrect items received
Not Eligible for Return
- Reconstituted products
- Damage claims without photo evidence
- Products improperly stored after delivery
- Products without proof of purchase
Important Disclaimer
Every item on this site is intended for research use only. Amino Cove cannot be held liable for misuse, incorrect handling, or products that have been mixed or reconstituted after delivery.
Replacements are provided at our discretion solely for confirmed shipping damage. We do not issue refunds for buyer's remorse, personal preference, or any issue not supported by clear documentation.
Repeated or questionable claims may trigger an account review and could lead to disqualification from future replacement requests.
Completing a purchase means you have read, understood, and accepted this policy.